RESOLVE - MEDIATION

Structured mediation for workplaces where the relationship has broken down.

Accredited, confidential, and personally led. For interpersonal conflict, management breakdown, and grievance situations where formal process has reached its limit.


When mediation is the right intervention.

Mediation works best when both parties are willing to engage and the goal is to repair or end a working relationship constructively not to assign blame.

It is most effective before formal grievance proceedings are exhausted, though it can also be used after.

Interpersonal conflict between colleagues

Communication has broken down, the working relationship is deteriorating, and management intervention hasn't resolved it.

Employee- manager relationship breakdown

Trust has been lost between a team member and their manager. A formal process would escalate rather than resolve the situation.

Grievance situations after informal steps

An informal grievance has not resolved the issue. Both parties prefer a structured, facilitated conversation to formal investigation.

Team conflict with wider impact

Conflict between two or more team members is affecting performance, morale, or the wider organisation.

Preserving the employment relationship

The organisation wants to retain both employees and needs a structured path to rebuild a functional working relationship.

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Step 01

Free initial consultation

We understand the situation, confirm mediation is appropriate, and explain the process to the commissioning party.

Step 02

Pre-mediation meetings

Individual 60–90 minute sessions with each party. Confidential. Establishes each person's position and desired outcome.

Step 03

Joint mediation session

Facilitated dialogue between both parties. Typically a half or full day. Magda leads throughout as a neutral, accredited mediator.

Step 04

Agreement

If parties choose, a written record of agreed outcomes is produced. Not legally binding, but documented and clear.

Step 05

Follow-up

Optional check-in at 4 weeks to confirm the agreement is holding. Available on request.

The mediation process.

Every mediation follows a clear structure. Typically from first contact to agreement within four to six weeks

ⓘ Mediation is voluntary and confidential. Neither party can be compelled to participate, and everything discussed in mediation remains confidential unless both parties agree otherwise. The mediator does not take sides, make decisions, or advise either party.

Mediation is NOT
Mediation IS
An investigation into what happened
A forward-looking conversation about what can change
A decision about who is right or wrong
A process for both parties to reach their own agreement
A replacement for disciplinary process
An alternative to formal proceedings where appropriate
Therapy or counselling
A structured, professional facilitation
Legally binding
Documented and clearly agreed by both parties

What mediation is, and what it isn't.

Mediation is often confused with investigation, arbitration, or counselling. Understanding the difference helps set the right expectations.

Magda acts as a neutral facilitator — not an investigator, not an advisor, and not a judge. Her role is to create the conditions for the parties to reach their own agreement.

If the situation requires investigation rather than facilitation, we will be clear about that from the outset.


Common questions.

If your question isn't here, the free initial call is the place to ask it

Fees for workplace mediation.

Pricing is confirmed at the free initial consultation based on the scope, number of parties, and expected duration of the joint session. There are no hidden costs.

Typical two-party workplace mediation: £1,200–£2,400 + VAT. Multi-party or complex cases priced on scope.

WHAT THIS OFTEN LEADS TO


Mediation rarely happens in isolation it's usually one part of a wider picture.

Ready to talk through your situation? The first call is free.