RESOLVE - MEDIATION
Structured mediation for workplaces where the relationship has broken down.
Accredited, confidential, and personally led. For interpersonal conflict, management breakdown, and grievance situations where formal process has reached its limit.
When mediation is the right intervention.
Mediation works best when both parties are willing to engage and the goal is to repair or end a working relationship constructively not to assign blame.
It is most effective before formal grievance proceedings are exhausted, though it can also be used after.
Interpersonal conflict between colleagues
Communication has broken down, the working relationship is deteriorating, and management intervention hasn't resolved it.
Employee- manager relationship breakdown
Trust has been lost between a team member and their manager. A formal process would escalate rather than resolve the situation.
Grievance situations after informal steps
An informal grievance has not resolved the issue. Both parties prefer a structured, facilitated conversation to formal investigation.
Team conflict with wider impact
Conflict between two or more team members is affecting performance, morale, or the wider organisation.
Preserving the employment relationship
The organisation wants to retain both employees and needs a structured path to rebuild a functional working relationship.
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Free initial consultation
We understand the situation, confirm mediation is appropriate, and explain the process to the commissioning party.
Pre-mediation meetings
Individual 60–90 minute sessions with each party. Confidential. Establishes each person's position and desired outcome.
Joint mediation session
Facilitated dialogue between both parties. Typically a half or full day. Magda leads throughout as a neutral, accredited mediator.
Agreement
If parties choose, a written record of agreed outcomes is produced. Not legally binding, but documented and clear.
Follow-up
Optional check-in at 4 weeks to confirm the agreement is holding. Available on request.
The mediation process.
Every mediation follows a clear structure. Typically from first contact to agreement within four to six weeks
ⓘ Mediation is voluntary and confidential. Neither party can be compelled to participate, and everything discussed in mediation remains confidential unless both parties agree otherwise. The mediator does not take sides, make decisions, or advise either party.
What mediation is, and what it isn't.
Mediation is often confused with investigation, arbitration, or counselling. Understanding the difference helps set the right expectations.
Magda acts as a neutral facilitator — not an investigator, not an advisor, and not a judge. Her role is to create the conditions for the parties to reach their own agreement.
If the situation requires investigation rather than facilitation, we will be clear about that from the outset.
Common questions.
If your question isn't here, the free initial call is the place to ask it
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Yes. Mediation is entirely voluntary. We can discuss with the commissioning party how to approach the invitation, but we cannot compel participation. If one party declines, we can advise on alternative routes.
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From initial consultation to joint session typically takes four to six weeks, depending on diary availability and the complexity of the situation. Pre-mediation meetings are usually scheduled within ten working days of engagement.
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Yes. All mediation sessions are held in strict confidence. Notes taken during the process are destroyed after the engagement concludes. The written agreement (if produced) is shared only with the parties and those they designate.
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In many cases, yes. Mediation can run alongside or after a formal process if both parties prefer it. We will advise on whether this is appropriate given the specific circumstances.
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Not all mediations produce a formal agreement, but most produce some movement. If the process does not reach agreement, parties return to their prior positions with confidentiality intact. We will be transparent if we believe mediation is unlikely to succeed before recommending you proceed.
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Typically the employer. In some cases, costs may be split. We will confirm the fee structure at the initial consultation and it is fixed before any work begins.
Fees for workplace mediation.
Pricing is confirmed at the free initial consultation based on the scope, number of parties, and expected duration of the joint session. There are no hidden costs.
Typical two-party workplace mediation: £1,200–£2,400 + VAT. Multi-party or complex cases priced on scope.
WHAT THIS OFTEN LEADS TO
Mediation rarely happens in isolation it's usually one part of a wider picture.
Choose the right approach for your situation.
Workplace Needs Assessment
When it's unclear whether the underlying issue is a genuine conflict or an unmet need — a WNA diagnoses before mediation begins, so the process addresses the right thing.
Explore Assessment →Negotiation Consulting
When the relationship isn't broken but a specific settlement or agreement needs structured facilitation, negotiation support is the lighter-touch route.
Explore Negotiation →Organisational Effectiveness
When the conflict is a symptom of a wider culture or leadership issue, consultancy addresses the root cause so the same conflict doesn't recur.
Explore Consultancy →